EXTON, Pa., Sept. 22, 2020 /PRNewswire/ — Ricoh USA Inc. today unveiled an array of new production print professional services that empower printers to deliver more for their customers, optimize workflows and overall operations, and move their businesses forward. These new services, including Hybrid Mail, Campaign as a Service, Staff Augmentation, Security Conformance, enable printers to adapt to changing needs that have become top of mind resulting from remote working, more on-demand customer requirements and more. These services, which leverage Ricoh’s unique expertise and broad-view industry insights, are brand-agnostic, meaning users can achieve these benefits no matter which combination of equipment is in their shop.

“So much in the world is changing right now, and printers are eager to focus on moving forward,” said Heather Poulin, Vice President, Marketing, Production Print, Ricoh USA, Inc. “To help them chart that course, we have developed new professional services that help them address business impacts, expand their service offerings to their customers, and have peace-of-mind that they have an ally who is there to support them We are excited to share our expertise in new and different ways, with the hope of helping to move the industry forward as a whole.”

Ricoh’s newest professional services include:

• Hybrid Mail empowers users to submit jobs from anywhere via web portal, and then they are printed, inserted and mailed in a remote print room based on pre-established workflows. Streamlining the production of ad hoc print and mail, allows one-off prints to be produced quickly, easily and reliably, even while working remotely. Handling of ad hoc jobs has been traditionally unstructured and manual, creating opportunities for inefficiency and error. The typically manual processes associated with mailing outbound communications to individual recipients are […]
  

EXTON, Pa., Sept. 22, 2020 /PRNewswire/ — Ricoh USA Inc. today unveiled the RICOH Pro Scanner Option, which leverages advancements in artificial intelligence (AI) and machine learning (ML) to close feedback loops so production printers are continually improving. Now that vision systems have evolved to the point that they can approach human performance in identifying details to differentiate individual faces and objects, these technologies have incredible value for production print, helping to  improve accuracy, decrease manual touchpoints and increase efficiencies – on an ongoing basis.

RICOH Pro Scanner Option, available for RICOH Pro VC60000 and RICOH Pro VC70000 continuous-feed inkjet platforms, leverages integrated 600 dpi CIS scanners and a control unit for near-real time visibility. This view directly into the production process allows for live capture and display of printed images as they move through the press, including the option to replay captured pages and zoom in on them for close examination.

The Pro Scanner Option’s SmartStart capabilities can also help automate a variety of labor- and time-consuming tasks, such as printhead cleaning. Operators can schedule printer-preparation tasks – recurring or one-off, attended or unattended – to run when they fit into their workflow, with the option to receive progress notifications every step of the way including prior to starting a shift. From there, the solution carefully measures the results of the task, noting how those results and its methods differed from last time, gradually, intelligently and automatically improving over time. Today, when onsite staff may be unavailable, such a tool is incredibly helpful for productivity and business continuity.

“Today’s advancements in vision systems play a huge role in digital transformation and workflow optimization, and Ricoh’s innovative technologies continue to be at the heart of that,” said Mike Herold, Director, Global Marketing, Ricoh. […]

EXTON, Pa., Aug. 12, 2020 /PRNewswire/ — Ricoh today announced that a new IDC MarketScape report has named Ricoh a leader in print transformation. The report, “IDC MarketScape: Worldwide Print Transformation 2020 Vendor Assessment,” evaluates Ricoh’s commitment and efforts to enabling digital transformation, which “are best viewed through the lens of the company’s own efforts to become a more services-oriented organization.” The IDC MarketScape also notes “Ricoh is now in a strong position to drive transformation in areas both inside and outside the business of printing.” This is the result of the company’s continued efforts to help customers better serve their customers, accelerate innovation, reduce operating costs and make more informed financial decisions.

“The sudden shift in where work gets done has accelerated many digital transformation trends that were already at play,” said Akira Oyama, CMO, Corporate Executive Vice President, Workplace Solutions Business Group, Ricoh Company, Ltd. “In the new world of work, eliminating silos, creating reliable digital workflows to streamline everyday processes, and empowering secured remote access have gone from ‘helpful’ to ‘absolutely necessary.’ Our attentive, adaptive, comprehensive approach to customer needs has enabled us to guide customers through these tough times by addressing areas of business that require the most attention, such as cost and health management.”

The IDC MarketScape’s report notes Ricoh’s customer-centric, services-led approach central to its ability to “address critical factors currently impacting the digital workplace.” The report recognized Ricoh’s emphasis on simplifying complexity, from automating workflows to providing a scalable, modular, platform-based ecosystem of services that converts your data into highly valuable insights, workflows and documents which is automatically updated with the best tools to address customer’s evolving business needs.

“Ricoh is a leader in MPS and has one of the industry’s […]

EXTON, Pa., June 9, 2020 /PRNewswire/ — Ricoh USA, Inc. has expanded its award-winning inkjet portfolio with the introduction of the new monochrome-only RICOH Pro VC40000 model. Joining the full-color Pro VC40000 family, this new K-only platform brings added depth to an extremely diverse inkjet toolset. It empowers printers to produce high-volume monochrome applications 50% faster than the platform’s maximum performance at original launch, while driving down costs. At speeds of 180 m/min (590 ft/min), compared to the Pro VC40000’s already impressive 150 m/min (492 ft/min), printers can now meet faster turnaround times and deliver increased throughput for monochrome applications.

“As the industry has evolved, we’ve worked to pick the best technology to go forward, every step of the way, and Ricoh has worked with us, as a true ally, helping us to make the right decisions for our business,” said Jeff Matos, Senior Director, Operations, Broadridge Financial Solutions. “We have more than 40 InfoPrint 5000 platforms installed, and we’re replacing the last of our toner equipment with RICOH Pro VC40000 presses, both color and monochrome. This newest monochrome addition is helping us reshape our operation for faster turns and greater cost efficiencies, to help us compete in tomorrow’s marketplace.”

K-only print volumes continue to exceed 300 billion pages annually, with no sign of slowing. At the same time, many K-only toner-based continuous-feed systems are approaching end of life, leaving many print providers looking for what comes next. Seeing a customer need on the horizon based on countless conversations with print providers, Ricoh worked closely with its allies to develop a solution. In addition to being backed by the company’s long-term, customer-centric approach and broad inkjet portfolio, the monochrome-only RICOH Pro VC40000 model delivers on the fast turn times and high image quality today’s customers demand while […]

EXTON, Pa., April 14, 2020 /PRNewswire/ — Ricoh USA, Inc. today announced it won a BLI PaceSetter Award in Smart Workplace: Collaboration Systems 2020-2021, resulting from its focus on empowering collaboration through digital transformation. Keypoint Intelligence – Buyers Lab (BLI), the world’s leading independent evaluator of document imaging and smart workplace business products, selected winners “that have the most comprehensive hardware, software and services offerings for enabling collaboration in the office and beyond.”

In the course of their evaluation, Keypoint identified three key areas where Ricoh particularly excelled: its collaboration technology portfolio, its software offerings and its service and support. Analysts described Ricoh’s collaboration technology portfolio as “excellent,” citing its various workplace innovation technologies, solutions and services. The company’s software offerings, analysts said, “help customers run meetings more smoothly and get the most out of their investment,” while onsite service helps drive reliability and peace of mind.

For this award, Keypoint Intelligence conducted an in-depth evaluation of multiple OEMs’ offerings in a first-of-its-kind study. The analysis explored 24 points of potential differentiation across key categories, including company vision, current offerings, channel approach, go-to-market strategy and industry partnerships. From there, analysts applied a proprietary scoring rubric to determine the winners.

“After the analysis, it was clear that Ricoh brings a lot to the table for customers looking for a comprehensive collaboration solution,” said Jamie Bsales, Director, Solutions & Security Analysis, Keypoint Intelligence. “In addition to an especially strong showing in the ‘current offerings’ hardware category, Ricoh offers a full complement of software utilities to power that hardware and supports the systems with onsite deployment and service options. Ricoh has clearly thought long and hard about how to improve the workplace collaboration experience, and as a result, it is moving into the workgroups and conference rooms […]

EXTON, Pa., April 7, 2020 /PRNewswire/ — Ricoh USA, Inc. today unveiled a pair of new right-sized sheet-fed presses, the RICOH Pro C5300s/C5310s, which combine high-quality color, powerful performance and a range of finishing options. These features deliver a robust solution at a more accessible price point, helping more businesses deliver professional-looking presentations, vibrant proofs-of-concept and attractive finished booklets.

The RICOH Pro C5300s and C5310s can help in-plants bring more work in-house and marketing agencies exceed quality expectations. Commercial printers can also leverage it as a proofing device to produce high-quality customer proofs without having to interrupt long-run jobs on higher-production presses. These models are excellent options for franchise printers looking to deliver more standout applications with specialty stocks that command premium prices. Precise registration and color matching pair with support for a wide range of media – including specialty stocks, synthetics, envelopes and oversized sheet options – to empower design creativity while driving accuracy and reliability. Finishing options take this versatility to the next level, helping users create professionally finished saddle-stitch booklets, course guides, marketing materials and presentations. Meanwhile, intuitive controls make this power even more accessible.

“Technological innovation has pushed the sheet-fed market forward, first with incredible strides in accuracy, media versatility and image quality, and second, making those advancements accessible to more printers,” said Heather Poulin, Vice President, Marketing, Commercial Printing Business Group, Ricoh USA, Inc. “The RICOH Pro C5300s and C5310s’ affordability and size bring some of the most eye-catching, productivity-enhancing features to an even broader customer base. These presses deliver best-in-class media support for specialty stocks, oversized sheets and heavier weights, a game changer for in-plants and marketing agencies looking to make print pop without breaking the bank.”

The RICOH Pro C5300s and C5310s provide high productivity with full-color, 2400 […]

EXTON, Pa., March 31, 2020 /PRNewswire/ — Ricoh USA, Inc. is proud to announce that it has received the 2020 ENERGY STAR® Partner of the Year Sustained Excellence Award for continued leadership and superior contributions to ENERGY STAR. This year marks the fifth consecutive year Ricoh has been named an ENERGY STAR Partner of the Year, and the third year in a row with the Sustained Excellence distinction, which is presented to a partner at the EPA’s discretion. This latest accolade acknowledges Ricoh’s hard work to foster environmental sustainability in its own operations and evangelize sustainability to customers, employees and the larger business community.

“Good corporate citizenship is incredibly important at this historic moment,” said Donna Venable, Executive Vice President, Human Resources and Deputy General Manager, Shared Services, Ricoh Americas. “As a large, multinational corporation, Ricoh understands its unique position to contribute to the fight for the future of our planet. This is a duty we are glad to take up, and one we have carried out for decades. Sustainability requires proactive, sustained effort, and Ricoh is making sure to put in the work.”

Ricoh, an ENERGY STAR partner for imaging equipment since its inception, will be honored for:

• Technology services in support of ENERGY STAR – In its work to empower digital workplaces, Ricoh designs and develops products with ENERGY STAR specifications in mind, creating energy efficiency without sacrificing business productivity. As a result, 100% of all eligible new Ricoh products in 2019 were ENERGY STAR certified. Taking an innovative approach to sustainability, the company also rolled out RICOH Always Current Technology (ACT) in 2019. ACT remotely updates firmware and other features to help “future proof” devices, allowing remote support to help customers without the added carbon footprint of technician travel.

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EXTON, Pa., Feb. 18, 2020 /PRNewswire/ — Ricoh USA, Inc. today announced that RICOH Cloud Workflow Solutions has won the Keypoint Intelligence – Buyers Lab (BLI) Pick award for Outstanding Productivity Ecosystem. Buyers Lab, the world’s leading independent evaluator of document imaging software, hardware, and services, recognized Ricoh’s ability to deliver device-agnostic workflow automation, such as smart integration cloud connectors and workflow packages that include cloud storage connectivity. The suite provides modular options in a simple, predictable, low-cost subscription model to help streamline workflows, enhance efficiencies and drive productivity. Analysts also positively cited the reduction of burden on IT resulting from this Ricoh offering, allowing them to focus on further process improvements.

“One of the most attractive components of digital transformation is increased productivity associated with electronic files,” said Lee Davis, Senior Editor, Scanner Analysis and Software Evaluation, Keypoint Intelligence. “But often, when businesses replace paper-based processes with digital ones, they are still executing those processes manually. The future of office technology – very similarly to our day-to-day consumer lives – is subscription based. RICOH Cloud Workflow Solutions helps businesses get the most out of their digital transformation investments with a unique – and growing – collection of solutions. Together and individually, these solutions work to foster intelligent connectivity, security and management for improved productivity and ease of use that scales with changing needs and environments.”

In Keypoint’s analysis, RICOH Cloud Workflow Solutions stood out due to its simplicity, versatility and impact on productivity. The portfolio is comprised of:

• Ricoh Smart Integration Essentials: key features include secure, mobile/guest printing and simplified scan to email with Optical Character Recognition (OCR).
• Ricoh Smart Integration Connectors: builds on the Essentials package by adding direct scanning from to cloud accounts in editable or […]
  

EXTON, Pa., Feb. 6, 2020 /PRNewswire/ — Ricoh today announced that a new IDC MarketScape report names the company a worldwide leader in high-speed inkjet, citing Ricoh’s broad strengths, including technological innovation, attentiveness to customer feedback and a large install base. The report, “IDC MarketScape: Worldwide High-Speed Inkjet Press 2019-2020 Vendor Assessment”1 in particular noted Ricoh’s “business development programs with high visibility and strong reputation” as powerful complements to a robust technology portfolio.

Ricoh’s commitment to its customers’ success helped earn its global leader position. Analysts cited Ricoh’s continual technological advancements and heavy investments in ensuring customer feedback is a part of its R&D process as a major positive. Most recently, this approach has driven game-changing successes such as the award-winning RICOH Pro VC70000, which introduced Ricoh-patented drying technology and Extended Gamut Inks. These innovations work together to increase ink limits for higher image quality, drive down turnaround times to help meet SLAs and increase throughput, and empower printing on uncoated, offset-coated, inkjet-treated and inkjet-coated stocks without pre-treatment or priming, offering greater creative flexibility and lower paper costs. Continuing to invest more than $1 billion dollars annually in R&D, these innovations in response to real-world pain points and customer goals are the norm at Ricoh.

“Expanding beyond its transactional and direct mail roots, Ricoh’s introduction of the RICOH Pro VC70000 dovetails perfectly with its expanding software and services to empower the company to more actively target the commercial print and graphics space,” said Amy Machado, Research Manager for IDC’s Imaging, Printing, and Document Solutions, IDC. “Beyond its own growth in more diverse segments, Ricoh is looking to help its customers expand their offerings, as well. The company’s advanced business development program aims to help its customers not only go after existing pages […]